- Posted by Eve Vincent
- On March 3, 2019
A majority of the customers are experiencing certain issues with the Keypad Driver in their Asus laptops. According to them, the Asus touchpad not working after Windows 10 update and hence, they are unable to do anything on their laptops. So, if the touchpad has stopped working while upgrading to Windows 10, know that you are not alone. Often, the OS can remove or disable the driver for keypad due to hardware problems. Also, there are times, when the mousepad can stop working due to installing an incorrect Windows 10 update.
In this article, we will discuss some of the technical hacks which can make the Asus touchpad work again. So, if you want to learn these tricks to fix keypad problems on your Asus device, keep reading this content.
Some Frequently Asked Questions on Asus Laptop Mouse Pad not Working Problem
Many customers think that Asus touchpad not working after Windows 10 update and there can be no other reasons behind this issue. However, before you reach out to any conclusion, you should check a few points regarding Asus touchpad. So, let’s take a look at some of the common mistakes which are causing this mousepad error.
How to Know Touchpad is Enabled on Asus?
This should be your first question when you notice that the Asus mousepad is not working anymore. Many times, the feature of the touchpad can be disabled on your PC or laptop. Hence, if this is the case, it’s quite obvious that you will not see the touchpad icon in the Device Manager. So, unless you enable the trackpad, this error will persist.
Can Touchpad Fail if the Asus Driver is Not Up-to-date?
Many Windows 10 users have observed that Asus touchpad stopped working due to the lack of proper updates on their laptops or PCs. Also, there can be technical issues with the device or hardware which can make the touchpad unresponsive. Hence, it is mandatory to install the latest driver and software updates to avoid touchpad error on Asus.
What are the Reasons that Can Disable Asus Trackpad on Windows 10?
There are a few solid reasons that can stop the touchpad from functioning normally, which are discussed in the following points.
One of the most common causes can be the motherboard BIOS which can disable touchpad on your Asus laptop. You can confirm this error by pressing the F2 key or Delete button repeatedly while booting your device. So, to resolve this issue, you need to find the feature of ‘Internal Pointing Device’ and select ‘Enabled’ option.
On some devices, you can perform various functions with the ‘Fn’ key. It includes tasks like increasing/decreasing volume or enabling/disabling touchpad, WiFi or any other feature. So, if you have disabled the trackpad button while experimenting with the ‘Fn’ button, it can block touch functions on Asus.
As per some Asus technicians, the touchpad works only on previous Windows versions. Hence, if you have recently upgraded the OS to Windows 10, it can fail the mousepad on Asus. So, if you are experiencing this problem, chances are high that Asus touchpad not working after Windows 10 update. The best way to deal with this issue is by searching the correct driver software update and fix the trackpad problem.
In many cases, users may forget to uninstall drivers for external mouse. This can usually happen when you connect a whole bunch of pointing devices and don’t remove them. Once, you uninstall these mice, the touchpad can start to work again.
Fixes for Touchpad not Working Windows 10 Asus Problem
The solutions discussed below can help the touchpad on your Asus device to work again on Windows 10. However, make sure that you have understood the underlying issues with the Asus touchpad driver before applying these methods. So, let’s discuss the troubleshooting tips for fixing the keypad one by one.
Fix 1: Enable the Touchpad on Asus
If you are experiencing the problem of unresponsive touchpad on Windows-based device, try these steps.
First, hit the Windows logo button and ‘I’ on your keyboard simultaneously. This will open Windows Settings where you can find the icon for ‘Devices’. So, click on this and then hit the tab for ‘Touchpad’ below the ‘Devices’ section.
On the right side of the Settings window, you will see a link for ‘Additional settings’. You need to click this and then select the tab for ‘UltaNav’ on the ‘Mouse Properties’ window.
Then, go to the Touchpad section and tick the box for ‘Enable Touchpad’. It is recommended that select the option for ‘Use as a pointing device with advanced features’. Thereafter, click on ‘Apply’ and then ‘OK’ button to save these settings for the Asus touchpad.
Fix 2: Make Sure Device Manager Shows Asus Touchpad
So, if you notice touchpad not showing up in Device Manager, it can happen due to Windows 10 installation. As reported by many customers, they are noticing this problem after upgrading to Windows 10 from Windows 7, 8, or 8.1. Hence, you can try this solution to make your Asus touchpad visible on Device Manager.
To apply this method, click on the ‘Start’ menu on your Windows 10 based Asus PC or laptop. Then open the Search box and write ‘device manager’ in it. From the list of options visible on the search result, click on ‘Device Manager’. You can also open this feature by finding the tab on the Quick Access menu.
So, after opening the window for ‘Device Manager’ tap on ‘Action’. Then, click the tab for ‘Scan for hardware changes’. Hopefully, you will be able to see the changes made for the Asus Touchpad Driver on your PC.
In case, you can’t see it in Device Manager, click on ‘View’ icon and choose ‘Show hidden devices. For a majority of Windows 10 users, this method works and they can view the Touchpad Driver in Windows Device Manager. If this doesn’t work, you may have to apply the latest Windows Update to fix the problem.
Fix 3: Fix Hardware Problems Regarding Asus Touchpad Driver
This solution is perfect for those customers who want to understand how to update touchpad driver Asus. But, before updating Asus touchpad, you can run the built-in Windows troubleshooter for identifying hardware and device issues. The solution involves two main tasks, which are discussed in the following steps.
Try Windows Built-in Troubleshooter
For this, click on the Windows Start menu and find the ‘Settings icon. Then, go to the section of ‘Update & Security’ and find the link for ‘Troubleshoot’.
Below the Troubleshoot menu on Windows 10, locate the icon for ‘Hardware and Devices’ and click on it. On clicking this Windows feature, your system will try to identify the problems on Asus device. This includes hardware, drivers, and third-party programs on your machine, which can corrupt Asus Touchpad Driver.
If the Troubleshooter doesn’t find any driver or hardware error on Asus, it is recommended to look for the latest touchpad driver.
Steps to Update Touchpad Driver
You can update the driver by using Device Manager on Windows 10. So, follow the steps discussed in fix 2 to open the ‘Device Manager’ window.
Then, navigate to the option of ‘Keyboards’ and locate the Touchpad Driver installed on your Asus device. Sometimes, you might find the driver under ‘HID-compliant mouse’ or ‘Mice and other pointing devices’.
Once you identify the device or driver for the touchpad, right-click on it and select ‘Update Driver Software’. You will be given two options for choosing how to search for the driver software to fix mousepad issues. The first option will enable your system to browse the internet and install the touchpad driver on Window 10.
Whereas, if you select the second option, it allows the user to search the PC to locate the driver software manually. You can choose this one if you have already downloaded the latest mousepad to your computer.
In this article, you came across the problem with trackpad driver on Asus devices. So, it is clear that touchpad not working after Windows 10 update is not the only reason behind this error. However, you can visit Asus’s official website to obtain the correct driver. You will just have to type the driver’s identification number and install it.