- Posted by Eve Vincent
- On March 21, 2019
Asus error code 64 is a problem that you can encounter while using an Asus laptop. There are many reasons why you faced this problem. Some of those causes are corrupt system files, incomplete or corrupt installation of some programs, etc. When any USB device is connected to the computer, then also you might get this glitch. Sometimes, during the installation of legacy hardware, this issue can crop up. When the RAM is loose in your Asus computer, then this problem can show up. In the section that comes next, you will get solutions to this problem.
Steps to Fix the Asus Motherboard Error Codes 64
This section of the article will provide some help to correct this problem in a simple and quick way.
Procedure to Remove and Reinstall the RAM on Asus Laptop
Here, you will get the process to take out the RAM first. After that, install it in the Asus laptop. Follow the steps in order to perform this process.
- First, properly shut down the laptop. For that, tap on the ‘Windows logo’ present on the taskbar. Then, tap on the ‘Power’ button. Now, from the options list, choose the ‘Shutdown’ option to turn off the computer.
- Once you have powered down the laptop, disconnect the power cord. Next, take the battery from the device.
- If there are some external devices and the Ethernet cable is plugged into the laptop, then remove those wires also.
- Turn your laptop upside down and locate screws on the back panel. After that, unscrew and open the panel to reveal some components present inside the laptop.
- Then, find the slot of the RAM module. Once you have got the compartment where the RAM module is present, then unhook the latch that holds the RAM and simply pull it towards you to remove it.
- If there is another module present, then repeat the previous step to take out the RAM.
- After you have removed the RAM modules, then try to clean them with a microfiber cloth. Do not touch the connector pins present on the RAM.
- Now, push back the RAM modules into its proper place and inspect whether they are firmly locked or not. Close the back panel.
- Insert the battery pack into the laptop and connect the power cable, then switch it on.
- At last, inspect whether this problem resurfaces or not.
Steps to Take Out RAM Module from a Desktop
In this point, you will get the procedure on how to remove the RAM from the desktop that causes Asus error code 64. Follow the steps underneath.
- First, in a normal process shut down the computer. Then, remove the side panel of the computer case. This reveals each and every component of the computer like the motherboard, hard drive, optical drive, RAM module, etc.
- Now, disconnect all the different cables from the rear of the case like the Ethernet, power, audio, VGA or HDMI cables. Even if any external drives are connected, then remove them.
- Take a peek on the motherboard of your computer and find the memory modules.
- Once you have got the place where the RAM’s are present, then unhook the clips that hold the RAM properly.
- After that, pull the RAM module in the up direction and release the memory. If there is another memory, then repeat the previous line only.
- When all the memory modules are taken out, clean them with a microfiber cloth. If possible, you can use an eraser and rub gently on the connector pins present within the memory modules.
- Now, to install the RAM into the memory slot of the motherboard take it with the connectors at the bottom. Align the two gaps on either side with the marks in the slot and push it down until the clips lock itself. You will know if the RAM is securely placed by listening to a proper “click” sound.
- Inspect all the components and then close the cabinet. Lastly, put all the wires back into their proper places and power on the computer. Examine whether you are still getting this error or not.
Installation Procedure for the Legacy Hardware
This point provides steps to add legacy hardware using the program ‘Device Manager’ in the Windows 10 for your Asus computer to correct this error.
- First, from the taskbar, click the ‘Cortana logo’. This opens the search area of the Windows OS. Within that area, type the “device manager” and hit on the key ‘Enter’.
- Now, from the output of this search, choose the option ‘Device Manager’. This will launch a new window with the same name as on the option.
- On this window, there is a list of devices installed on the computer. Locate and double-click on a category to expand it. After that, choose a device for which you wish to add the legacy hardware.
- Next, navigate to the menu bar of this window and tap on the ‘Action’ menu. From the list of options within the popup menu, select ‘Add legacy hardware’ option.
- On the new window that comes up, choose the button ‘Next’ to proceed further.
- In the next page of this window, you will get two options, out of those two you can select only one. The preferred option is the first one ‘Search for and install the hardware automatically (Recommended)’. After that, select the ‘Next’ button.
- Again, on a new page of this window, there is a list that shows all the hardware categories. From that list, choose the option ‘Show All Devices’, then ‘Next’.
- Now, within a new page select the ‘Manufacturer’ of the legacy hardware from the left side. After that, from the right side, select the ‘Model’ of the hardware device, then tap the button ‘Next’.
- Finally, the installation of the hardware device will initiate, wait for it to get over. Once it is complete, reboot the system.
Restart the Windows Installer Once Again
Windows installer is service for the Windows OS, that helps whenever you install a new program on to your computer. This service initiates when the setup file of the application executes. But, if due to interruption or problem in the setup file of the application, the installation process stops abruptly, then you might get this problem. Therefore, the solution is to start this service once again. For that, follow the lines underneath.
- First, right-click on the ‘Windows logo’, then from the menu options list, choose the option ‘Run’. This will open the new dialog box that has a similar name the option.
- Within the Run’ dialog box, type the command “services.msc” and hit the button ‘OK’, just after the label ‘Open:’.
- Now, in the new window ‘Services’ that opens up, you will see a list of all the services that executes within the OS. From that list, locate and double-click on the option ‘Windows Installer’. This will open the ‘Properties’ window of that service.
- Within the window, navigate and choose the section ‘General’. Under this section, go the label ‘Service status:’, if the value is “Running”, then tap on the button ‘Stop’. Now, delay for five seconds. When the time is over, choose the ‘Start’ button to execute this service.
- At last, hit the button ‘Apply’ then, ‘OK’ respectively. Now, attempt to install any new software and see if the error comes back or not.
Remove any External Drives
This problem can pop up if you connect an external hard drive to your computer during the startup. If you do this, then the machine cannot able to boot from the internal hard drive where the OS is present, but it will try to get it from the external drive instead. The best solution to rectify Asus motherboard error codes 64 is to take out the external hard drive when the computer starts to boot up.
This article helps you to easily correct the Asus error code 64 if all the points on the above section are followed carefully. Now, if after following every step in the previous section, you cannot able to rectify this problem, then do not worry. Give the details of the problem that you have faced during applying all the steps on the comment section below.